Privacy Policy

1. Introduction

Palkovsky Group (“Company”, “we”, “our”, or “us”) is committed to protecting the privacy and personal data of visitors to our website.

This Privacy Policy explains how we collect, use, store, and protect personal data when you visit or interact with our website, in accordance with:

• The Personal Data Protection Law of the Republic of Serbia
• The EU General Data Protection Regulation (GDPR)
• Applicable international data protection standards

By using this website, you acknowledge and accept the practices described in this Privacy Policy.

2. Data Controller

The data controller responsible for processing personal data collected through this website is:

Palkovsky Group
78/10 Vojvode Stepe Street, 11000 Belgrade, Serbia
Email: info@palkovsky.group

3. Types of Personal Data We Collect

We may collect and process the following categories of personal data:

3.1 Information You Provide Directly

• Name and surname
• Email address
• Phone number
• Company or organization name
• Information submitted via contact forms or email communication

3.2 Technical and Usage Data

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device type
• Operating system
• Date and time of website access
• Pages visited and user interaction data

3.3 Cookies and Tracking Technologies

We use cookies and similar technologies to improve website functionality, analyze traffic, and enhance user experience. More details are provided in our Cookie Policy.

4. Purpose of Processing Personal Data

We process personal data only when necessary and for the following purposes:

• Responding to user inquiries
• Providing requested information or services
• Managing business communication
• Improving website functionality and user experience
• Conducting analytics and performance monitoring
• Ensuring website security
• Complying with legal and regulatory obligations

5. Legal Basis for Processing

Personal data is processed based on one or more of the following legal grounds:

• Consent provided by the user
• Performance of a contract or pre-contractual communication
• Compliance with legal obligations
• Legitimate business interests, provided that such interests do not override user rights

6. Data Sharing

Personal data may be shared with trusted third parties when necessary, including:

• IT service providers and website hosting providers
• Professional advisors and consultants
• Regulatory and governmental authorities where required by law

All third parties are required to maintain appropriate confidentiality and data protection measures.

7. International Data Transfers

If personal data is transferred outside the Republic of Serbia or the European Economic Area (EEA), the Company ensures that adequate safeguards are implemented in accordance with applicable data protection laws.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal, accounting, or regulatory requirements.

After the retention period expires, personal data is securely deleted or anonymized.

9. Data Security

Palkovsky Group applies appropriate technical and organizational measures to protect personal data, including:

• Access control mechanisms
• Secure IT infrastructure
• Data encryption where appropriate
• Internal data protection policies and procedures
• Employee data protection training

Despite these measures, no data transmission over the internet can be guaranteed to be completely secure.

10. User Rights

In accordance with applicable data protection laws, users have the right to:

• Request access to personal data
• Request correction or update of inaccurate data
• Request deletion of personal data
• Request restriction of processing
• Object to data processing
• Request data portability
• Withdraw consent at any time

Users may exercise their rights by contacting the Company using the contact details provided below.

Users also have the right to lodge a complaint with the competent data protection authority.

11. Third-Party Websites

Our website may contain links to third-party websites. This Privacy Policy does not apply to such websites, and we are not responsible for their data protection practices.

12. Cookies

Cookies are small text files stored on your device to enhance website functionality and collect analytics data.

Users can manage or disable cookies through browser settings. Please note that disabling cookies may affect website performance.

Detailed information about cookies is available in our Cookie Policy.

13. Changes to This Privacy Policy

Palkovsky Group reserves the right to update this Privacy Policy at any time. Updated versions will be published on this page with a revised effective date.

We encourage users to review this page periodically.

14. Contact Information

For questions regarding this Privacy Policy or personal data protection, please contact:

Palkovsky Group
Email: info@palkovsky.group
Address: 78/10 Vojvode Stepe Street, 11000 Belgrade, Serbia